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For the past 12 years, Ebeltoft Group has been tracking innovative retail concepts across the globe. Many factors are pushing retailers to accelerate the rhythm of their reinvention: digitalization and retail-tech creativity; new, more horizontal relationships between brands and customers; and the surge toward radical differentiation in stagnating markets.

Retail Innovations 12 features 4 hot retail trends and 38 cases. This year’s Ebeltoft Retail Innovations Award winners include:

  1. Canada Post’s new concept store – reinventing the modern post office with a focus on convenience. Of special note, while we have featured Canadian retailers in our publication in the past, this is that first time a Canadian company has been honoured with this award. So congratulations Canada Post for raising the bar for Canadian innovation! 
  2.  San Francisco-based Eatsa – a fully automated, technology-driven store concept offering sustainable, healthy meals for people who otherwise may not have time to eat nutritiously, or who would like to spend less on lunch. 

Retail Innovations demonstrates the intimate involvement of the customer in the innovation process. If technology remains a major driver for innovation, it must be applied usefully to serve consumer needs. Most of the innovations showcased in this issue rely on a deep, intimate understanding of how people live, dream and shop.

What if the next retail revolution is…the customer?

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