retail consultants

Digital & Cross-channel

"A well executed multi-channel strategy provides consumer benefits of convenience and total solutions. We believe that selling solutions, not just products, is a key growth strategy for the future."

What We Offer

J.C. Williams Group has established expertise in multi-channel retail and e-commerce. We are frequently sought out to assist in the areas below:

  • Strategic planning for retailers, manufacturers or brands who are evaluating the role of their online channel within their broader business strategy
  • Strategic review for existing multi-channel and e-commerce plans when validation assists in aligning the organization’s multi-channel goals or is required for Board review and adoption
  • Organization design review and optimization in order to align sales channels, reduce the impediments to individual channel goals and provide a robust customer experience across channels
  • International e-commerce expansion for domestic retailers reaching across borders and for localized in-country expansion of regional divisions
  • Proprietary research and thought leadership studies to assist in supporting the needs of the multi-channel retail community (including service providers that support multi-channel retailers)

 

Key Features

Our perspective is based on retail expertise grounded in over 10 years of strategic planning, market sizing, and industry research with multi-channel retailers including the world’s largest retailers and brands.

Our professionals take on a big picture view of the retail sector, which encompasses industry trends and benchmarks, market research, and competitive analysis, and work collaboratively with your team to align channel goals and develop a point of differentiation.

To support our comprehensive planning approach, we partner with Spaide Kuipers and Company. By leveraging their 30 years of industry experience and expertise in multi-channel operations, customer service, and technology, we are able to provide our clients an “end to end” strategic approach and operating roadmap to achieve their goals.

To assist the retail community, we have authored benchmarking reports that help explain the complications of building and managing the changing landscape of consumer behavior across channels. These include the following:

Our Services

Detailed research and analytical insights, proven planning methodologies, and sound business advice is what we strive for each time we take on a new consulting challenge in:

  • Strategic planning and roadmap development
  • Market analysis, sizing, and potential (Domestic and International)
  • Organization design for multi-channel and cross-channel retail
  • Competitive benchmarking and best practices
  • Consumer research (quantitative and qualitative)
  • Education and training
  • Proprietary industry research


Benefits to You

J.C. Williams Group provides a fact based plan with an industry-wide perspective to assist you in driving your business forward, through unfamiliar territory. Our team prides itself on working cooperatively with your team to ensure better execution and a high degree of accountability.